Each frame has been thoroughly is inspected by Miles Schwartz. Typically he’ll take 15 minutes going through every weld, thread, and section of tubing to make sure everything is professional grade.
Though our Mullet frames have also gone through the toughest ISO Industry Tests’, our riders sometimes have the ability to put pressure on a frame that no machine can duplicate.
For this reason, we offer a 3 Year Warranty on all our frames from the Original Purchase Date and only applicable to the Original Owner.
What you’ll need to do and what will happen-
- Contact the bike shop where you purchased the frame and bring the frame with you. Your bike shop will contact us and we will provide them with a shipping label so they can ship the frame to us. After it’s re-inspected by Miles, we’ll ship out new replacement free of charge to your bike shop. If Miles feels the frame was broken because of neglect, we will offer you a discounted price towards a new frame.
- If you purchased the frame online, please email email@example.com explaining what happened along with photos of where it’s gone wrong. Kazzy will then provide you with an RA number and address of where to ship your damaged frame. We will not cover this shipping cost. When your frame arrives it will be inspected by Miles. He will deem if the failure was out of neglect. We’ll then let you know in a very timely fashion when you’ll receive a shipped replacement.
- If a Mullet frame has been painted, the warranty is voided.