Though our Mullet frames have gone through the toughest ISO Industry Tests’, wild scenarios can have the ability to put pressure on a frame that no machine can duplicate.
For this reason, we offer a 10 Year Warranty on all our Titanium Mullet frames from the Original Purchase Date and only applicable to the Original Owner. Our Aluminum Mullet frames come with a 5 year warranty.
What you’ll need to do and what will happen:
- Contact the bike shop where you purchased your Mullet bike. Your bike shop will contact us and we will provide them with a shipping label so they can ship the Mullet frame to us. After it’s inspected, we’ll ship out a new replacement free of charge.
- If you purchased your Mullet bike online, please email email@example.com explaining what happened along with photos. We’ll then provide you with an RA number and address of where to ship your damaged frame. Upon inspection, we’ll let you know when you’ll receive a replacement.
- If a Mullet frame has been painted, the warranty is voided.